Starter Caterpillar Industrial Excavators 311 312 314 320 323, Mitsubishi 18541N

Warranty & Returns

30-Day Return Policy

If your order arrives and it’s not exactly what you want, you may return it within 30 days for a refund. We know that people sometimes order a part and then discover it’s not exactly the one they need for the repair. We understand and want to work with you. Just make sure the item is in its original packaging and in good condition free of damage.

When a returned product comes back to us, we’ll check it over to make sure it’s in “Like New” condition and free from damage such as dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. Return processing may take up to 5 business days from the time your product is received by DynAP.

To return a product, simply click here to start the process.

30-Day Exchange Policy

If you need to exchange your merchandise, you may also do that within 30-days. The reason for the exchange doesn’t matter. If any of these situations arise, we want to exchange your order to make it right.

• You ordered the wrong item
• You didn’t receive what you ordered
• The package was damaged in transit

Except for items damaged in transit, exchanged merchandise should be in new and undamaged condition. To return a product, simply click here to start the process.

1-Year Warranty

We’re confident that our products will work flawlessly once installed in your vehicle. But in a rare case that it does not, we’ll replace it anytime within one year of your order. If you have a problem, we will take every step to assist you.

Two choices for contacting us for a replacement:

• Send us a message with your name, invoice number, and details about the return.
• Call Monday through Friday 8:00am-5:00pm Eastern Time (786-203-2555) and talk to a returns specialist.

We will usually answer your inquiry the same day. On heavy volume call days please leave a voice mail message and you will receive a call-back or email as soon as possible.

Non-Qualified Items For Refunds

Items not qualifying for a refund include ones with evidence of damage or use, as well as items in which a refund request is made after 30 days since the purchase was made. In the event that the product you are returning does NOT meet the requirements described in this document, we will:

• Photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied.
• Provide documentation showing that the item was purchased more than 30 days prior to a refund request being made.
• The product(s) deemed ineligible for return will be returned to you.

If we decide to accept a non-qualified item for return, an admin fee of up to 25% will be assessed. Return processing may take up to 5 business days from the time your product is received by DynAP.

Special Instructions For Custom Made Items

Custom made items such as powder coated and high output units cannot be refunded unless unit is returned within 30 days of purchase and is in “Like New” condition and free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. All custom-made items are subject to a 25% admin fee regardless of condition of unit. All shipping charges are non-refundable. If a returned unit is received by DynAP and the unit is not deemed “Like New”, DynAP will offer to repair the unit and ship the unit back to the customer at said customer’s expense. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation.

When sending a return to DynAP for repair or replacement, send the item to DynAP with a description of what is wrong with the item and DynAP will repair or replace the item. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. DynAP shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and non-refundable.

Labor Fees

Labor fees are not covered under our warranty program.